Terms & Conditions

  1. Booking

You may book a tour with us through email. This will be considered as a pre-confirmation of your booking.

After that, we will send you further information and a link to our booking form.

The quoted price will be inclusive of all costs associated with food, transport and accommodation once the tour has commenced. The quoted price will exclude airfares and travel insurance.

Your place on the trek will only be secured once the total tour amount has been received into our bank account.

 

  1. Payment

To confirm your booking, we require the total tour amount to be paid in full a minimum of 14 days prior to the commencement date of the trek.

Please note that we do not take any responsibility over the payment of bank fees resulting from the transfer of funds. Any such fees are your responsibility.

Your payment will be converted to Indonesian Rupiah (IDR). We abide to the exchange rate as defined of the sending and receiving banks.

 

  1. Change in Tour Itinerary

We will make reasonable efforts to keep the overall tour package unchanged, however we still reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour.

Changes to your itinerary might occur due to unforeseen circumstances or factors beyond our control such as Force Majeure events, strikes, fairs, festivals, other public events, traffic, overbooking of accommodation, re-routing or cancellation of public transport or flights, closure or restricted entry at a place of interest, weather conditions. We will not be responsible for any losses or costs incurred as the result of any such events.

In the event of changes to the tour itinerary, we will inform you promptly during the booking process or prior to departure of the tour. If such changes occur during the tour, we will inform you as soon as possible.

 

  1. Special Requests

When booking your tour, please inform us if there are any special requests regarding special meals, dietary requirements, adjoining rooms, etc. Such requests subjects to confirmation and availability.

 

  1. Cancellation Policy

In the event you wish to cancel your booking, we require notification a minimum of ten days prior of the commencement date of your tour and we can work with you to re-schedule.  

In the event you wish to cancel your tour prior to the ten day notice period, you will be charged a cancellation fee of $250US and refunded the total amount of the tour (excluding travel insurance and accommodation at Rimba Lodge).

Tour cancellations within the ten day notice period are non-refundable.

Any refunds may take up to three months to process after your cancellation has been confirmed.

 

  1. Unused Services

In the event of unforeseen circumstances or factors beyond our control incurs unused services, we will contact our tour partners and negotiate refund possibilities. The cancellation fee under terms and conditions of each service provider shall apply.

 

  1. Travel Documents

It is your responsibility to have a valid passport. Visa on arrival might be obtained by most international visitors and it will allow you to stay in Indonesia up to thirty days. You are responsible for complying with regulations passed by the Government of Indonesia. Cancellation fee shall apply for any cancellation due to non-approval of visa.

 

  1. Travel Insurance

Travel insurance is a compulsory requirement for booking a tour with Orangutan Trekking Tours.

We recommend travel insurance through World Nomads. The extent of your travel insurance plan will vary depending on your agreement with World Nomads and Orangutan Trekking Tours will not be liable for any claims or disputes that may arise as part of this agreement.

If you have your own travel insurance plan through a third party insurer you will be bound by the terms of this agreement and Orangutan Trekking Tours will not be liable for any claims or disputes that may arise as part of this agreement.

In the event that you supply an invalid travel insurance number, this will be considered fraud and Orangutan Trekking Tours will be exempt from any liability or costs that may arise in the event of an incident.

 

  1. Limitation Liability

We are not liable for any costs, expenses or damages incurred or suffered by you, arising from any of the following events:

  • National or local emergency, acts or omissions of any government authorities or agencies, insurrection, civil disorder, war or military operations.
  • Industrial disputes of any kind, strikes, lock-outs, stoppage or restraint of labor.
  • Traffic congestion, vehicle breakdown, obstruction of any public/private road, highway, sea or air passage.
  • Accidents of any kind occurring during the guests independent activities.
  • Theft, robbery or lost property/luggage.
  • Food poisoning or isolation as a result of infectious diseases or any condition likely to endanger health or safety on tour members or impair their reasonable comfort.
  • Any cancellation or amendment or alternation of tour itinerary, hotel accommodation or tour services as a result of any of the unforeseen events or as a result of any decision, act or omission of our suppliers.

If any of these inconvenience events occurred, stay calm because we are here for you and are always striving to make your holidays as enjoyable as possible.

 

  1. Health Requirements

Tour activities as mentioned in our tour itinerary are suitable for people of all ages in good physical health and fitness. Some tour activities may involve walks for several kilometres on tracks in tropical jungle. If you have any concerns about your own capabilities to join a particular tour activities, please contact us and we can make amendments to your tour.

It is your responsibility to inform us about any medical or physical condition that you have which could create a risk for you or any other tour participants. We reserve the right to decline participation on any tour activity where an individual’s health and physical condition is deemed to be unsuitable for the activity undertaken.

 

  1. Acceptance of Risk

It is presumed that you have read and understood the details for your chosen tour package based on the information given which comprise the itinerary, accommodation list, type of transportation used, meal arrangement and all inclusions/exclusions within the tour.

You should be aware that the standard of accommodation, transportation, safety, hygiene, cleanliness, medical facilities, telecommunication service and public facilities development may not be of the standard you are used to at home. Therefore, you should understand such travelling may involve risks.

By booking a tour with Orangutan Trekking Tours you accept these risks and you fully assume the risks of travel.