Privacy Policy

Last updated: February 2026

Orangutan Trekking Tours is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

1. Information We Collect

We collect information that you provide directly to us when making a booking enquiry, subscribing to our newsletter, or contacting us. This may include:

• Your name, email address, and phone number
• Travel preferences, dates, and group size
• Dietary requirements and medical information relevant to your tour
• Passport details necessary for tour arrangements
• Payment information for processing bookings

We may also collect information automatically when you visit our website, including your IP address, browser type, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and enquiries
• Communicate with you about your trip, including itinerary updates and pre-departure information
• Arrange accommodation, transport, and activities with our local partners
• Send you marketing communications (with your consent), such as newsletters and special offers
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Local tour partners and service providers -- to arrange your accommodation, transport, and activities in Borneo
• Payment processors -- to securely handle your financial transactions
• Legal authorities -- when required by law or to protect our rights and the safety of our guests

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors use our website.

Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain parts of our website.

We may use third-party analytics services (such as Google Analytics) that use cookies to collect anonymous usage data.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:

Orangutan Trekking Tours
info@orangutantrekkingtours.com